Survey – Share Your Experience

Do you love scoring amazing deals on clothes and home goods at Value Village?  Did you recently visit a Value Village store and receive a receipt with an invitation to share your feedback through the  Value Village Listens survey (  Taking a few minutes to complete this survey can help improve your future shopping experiences and potentially earn you a reward!  This guide will provide you with all the information you need to know about the Value Village Listens survey.

What is the Value Village Listens Survey?

The Value Village Listens survey is a customer satisfaction survey designed to gather feedback from shoppers about their recent in-store experience at Value Village.  The survey is completely voluntary and takes about 5-10 minutes to complete.  Your honest feedback will be used by Value Village to improve various aspects of their stores, such as cleanliness, product selection, customer service, and overall shopping experience.

Why Take the Value Village Survey?

Your voice matters at Value Village!  The feedback you provide through the survey helps them understand what you love about shopping at their stores and identify areas for improvement. This valuable information allows them to:

Enhance the shopping experience

From the store layout and product selection to customer service interactions, your feedback shapes how Value Village operates.

Refine product offerings

Do you crave a wider variety of vintage clothing or wish for more household goods in specific categories? The survey allows you to communicate your desires directly.

Improve customer service

Value Village strives to provide exceptional service. Sharing your experience with cashiers, donation attendants, or any other staff member helps them identify areas where they can excel even further.

How to Take the Survey

Share your experience at Value Village by taking the official survey. Let your voice be heard and help improve their stores.

Ready to share your experience? Here’s how to get started:

  1. Grab your receipt! The survey invitation with a unique access code is printed directly on your purchase or exchange/return receipt.
  2. Head to
  3. Enter your access code. This ensures your feedback is linked to your specific shopping experience.
  4. Answer the Survey Questions. The survey will ask about various aspects of your visit, like store cleanliness, staff friendliness, and product selection. Be honest and detailed – your feedback is truly valued!
  5. Submit & Enter the Sweepstakes! Once you’ve completed the survey, you’re automatically entered for a chance to win.

What You Can Win by Participating

As a thank you for your valuable feedback, Value Village offers exciting incentives for completing the survey!  These may include:

  • Entry into sweepstakes for amazing prizes: Be in the running to win gift cards, discounts on future purchases, or even a shopping spree at Value Village! Specific prizes will vary depending on the current promotion.
  • Exclusive coupons or discounts: You might receive a coupon for a percentage off your next purchase at Value Village, rewarding you for taking the time to share your feedback.

What to Expect in the Survey

The survey covers a range of topics related to your recent Value Village visit. Here are some common areas you might encounter:

  • Store Environment: Was the store clean and organized? Did you find it easy to navigate?
  • Product Selection: Were you happy with the variety and quality of items available?
  • Staff Interaction: Did you receive friendly and helpful service from the staff?
  • Overall Satisfaction: How satisfied were you with your overall shopping experience at Value Village?

Be specific in your answers! Sharing details about what you liked or disliked will provide the most valuable feedback for Value Village.

How to Enhance Your Value Village Experience

  • Sign Up for Emails & Alerts: Stay updated on sales, new arrivals, and exclusive promotions by joining the Value Village email list.
  • Download the App: The Value Village app allows you to browse weekly flyers, create shopping lists, and even use digital coupons!
  • Explore the Donation Process: Do you have gently used items you no longer need? Value Village accepts donations, which not only declutter your home but also support their community partners.

Value Village Listens Survey FAQs

Is the survey mobile-friendly?

Yes, the Value Village Listens survey can be accessed and completed on your computer, smartphone, or tablet.

Do I need a purchase receipt to take the survey?

Yes, you will need a valid receipt with a survey invitation and unique code to participate.

Is the survey anonymous?

Value Village assures that your survey responses are anonymous.

Will I be rewarded for taking the survey?

In the past, Value Village has offered participants a discount coupon for their next purchase upon survey completion. While current incentives are not guaranteed, it’s always a good idea to check at the end of the survey for any potential rewards.

How long will the survey take?

The survey typically takes about 5-10 minutes to complete.

Is my information confidential?

Yes, Value Village takes your privacy seriously. They will not share your personal information with any third-party companies.

Is the Survey legitimate?

Yes, the survey is conducted by Value Village itself.  It’s a valuable tool for them to gather customer feedback and improve their stores.

I don’t have a receipt with a survey invitation.  Can I still take the survey?

Unfortunately, you typically need a valid survey code to participate.  These codes are usually printed on receipts.

By participating in the Value Village Customer Satisfaction Survey, you’re not just helping yourself win prizes, you’re contributing to a better shopping experience for everyone. So, what are you waiting for? Head over to and share your voice!

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