www.tellpayless.com – Payless Customer Satisfaction Survey

Have you recently visited a Payless ShoeSource store or browsed their online selection? If so, you have the opportunity to share your feedback and influence future improvements through the Payless Customer Satisfaction Survey at https://www.talktopayless.com/(X(1)S(jwynigzrrm0ufqidsv0nohce))/Index.aspx?AspxAutoDetectCookieSupport=1. This article provides a comprehensive guide to www.tellpayless.com – Payless Customer Satisfaction Survey, including its purpose, how to access it, and frequently asked questions. By participating, you’ll be helping Payless understand your needs and deliver a better shopping experience.


Payless is dedicated to providing quality products and excellent customer service, and they value your opinion. To facilitate this, they have created the Payless Customer Satisfaction Survey, accessible at www.tellpayless.com. Let’s delve into the details of this survey and how you can participate to contribute to the improvement of Payless services.

What is the Payless Customer Satisfaction Survey?

The Payless Customer Satisfaction Survey is an online questionnaire designed to gather feedback from customers about their recent shopping experience at Payless ShoeSource.  Your responses will help Payless assess customer satisfaction in various areas such as product selection, staff helpfulness, store cleanliness, and checkout process.

Why Take the Payless Customer Satisfaction Survey?

Payless values your opinion! The survey is designed to gather customer feedback on various aspects of their shopping experience, including:

  • In-store service and staff assistance
  • Product selection, quality, and value
  • Online shopping experience (if applicable)
  • Checkout process and ease of transactions
  • Overall satisfaction with Payless ShoeSource

What You’ll Need

  • Grab Your Receipt: The survey access code and website address are typically printed at the bottom of your recent Payless receipt.
  • Head Online: Visit the official Payless survey website at https://www.talktopayless.com/(X(1)S(pmrf2qnwloe2hjtoza0oztka))/Index.aspx?AspxAutoDetectCookieSupport=1.

How to Take the Payless Customer Satisfaction Survey

Help Payless improve by sharing your recent in-store or online experience with the Payless ShoeSource Customer Satisfaction Survey at www.tellpayless.com. Taking the survey is quick and easy. Here’s how to get started:

  1. Visit the Payless Customer Satisfaction Survey website: https://www.talktopayless.com/(X(1)S(jwynigzrrm0ufqidsv0nohce))/Index.aspx?AspxAutoDetectCookieSupport=1
  2. You’ll be greeted by a welcome message explaining the data collection process.
  3. Click “Begin Survey” to proceed.
  4. The survey will ask you questions about your recent shopping experience at Payless.
  5. Answer honestly and provide as much detail as possible for valuable feedback.
  6. Once completed, submit the survey.

What to Expect in the Survey

The Payless customer satisfaction survey typically covers various aspects of your recent shopping experience.  You might be asked about:

  • The ease of finding desired products.
  • Store cleanliness and overall atmosphere.
  • The helpfulness and friendliness of store associates.
  • Your satisfaction with the checkout process.
  • The quality and value of the products you purchased.

The survey format usually includes multiple-choice questions, rating scales, and potentially some open-ended questions for more detailed feedback.

Benefits of Participating in the TellPayless Survey

Participating in the TellPayless survey not only allows you to share your feedback but also offers several benefits:

  • Discounts and rewards: Upon completion of the survey, you may receive a validation code or coupon that can be redeemed for discounts on future purchases at Payless.
  • Contribution to improving services: Your feedback helps Payless identify areas for improvement and make necessary changes to enhance the overall customer experience.


Payless occasionally offers incentives for completing the survey. These rewards might include:

  • Entry into a sweepstakes for a prize.
  • A discount on your next purchase.
  • A coupon for a free item.

Additional Tips:

  • Be Specific: The more detailed your feedback, the more helpful it will be for Payless.
  • Be Honest: Whether positive or negative, honest feedback allows Payless to identify areas for improvement and areas where they excel.
  • Complete it Quickly: Ideally, complete the survey while your experience is still fresh in your mind. Most surveys only take a few minutes.

Having Trouble Accessing the Survey?

If you’re facing issues accessing the survey website or don’t have your receipt, you can try contacting Payless customer service directly through their website or social media platforms.

Frequently Asked Questions (FAQs) About the Payless Customer Satisfaction Survey

Is the survey available in Spanish?

Unfortunately, information regarding the availability of the survey in other languages is not readily available on the website. You can check the survey itself or contact Payless customer service for confirmation.

What happens after I complete the survey?

Payless will analyze your feedback along with other customer responses. This information is used to improve various aspects of their business, potentially including store operations, product selection, and online shopping experience.

Is my information confidential?

Payless states that they collect data from your device and browser to ensure survey integrity and for market research purposes.  SMG, the company processing the data, operates in the United States. You can review the data collection practices on the survey website before participating.

How long does the survey take?

The survey should take approximately 5-10 minutes to complete, depending on the details you choose to share.

Can I take the survey if I had a negative experience?

Absolutely! Payless values both positive and negative feedback. Sharing your constructive criticism allows them to identify areas for improvement.

Is the survey anonymous?

Payless strives to maintain anonymity in their surveys.  The data collected is used for market research and improvement purposes and is not tied to any personal identifiable information.

Is the survey available on mobile devices?

Yes, the Payless Customer Satisfaction Survey is mobile-friendly and can be accessed from any device with internet access.

What if I don’t have my receipt?

While having your receipt can be helpful, it shouldn’t prevent you from taking the survey. You can still participate and provide valuable feedback based on your shopping experience.

What happens after I complete the survey?

Thank you for your feedback!  Payless uses the data collected from the surveys to gain insights into customer experiences and implement improvements where necessary.

What happens to my information after I take the survey?

Payless and their data processor, Service Management Group (SMG),  collect some data from your device and browser to ensure survey integrity and for market research purposes.  SMG processes all data according to their privacy policy.  You can review  SMG’s data practices on the Payless survey homepage.

Is the survey available in multiple languages?

Unfortunately, there is no confirmation on whether the survey is available in multiple languages.


The Payless Customer Satisfaction Survey offers customers an opportunity to share their feedback and contribute to the improvement of Payless stores. By participating in the survey, customers not only help Payless identify areas for enhancement but also stand a chance to receive discounts or rewards for their valuable input. Visit www.tellpayless.com today to take the survey and make your voice heard!

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