www.afwonline.com/survey American Furniture Warehouse Survey

Have you recently shopped at American Furniture Warehouse (AFW)? If so, you might be selected to participate in their customer satisfaction survey. www.afwonline.com/survey American Furniture Warehouse Survey is your chance to share your feedback and directly influence how AFW operates. In this guide, we’ll provide you with everything you need to know about the American Furniture Warehouse Survey, including its purpose, what to expect, and the potential benefits of participating.

AFW conducts surveys to gather valuable customer feedback about their shopping experience. This feedback helps them understand customer needs and preferences, identify areas for improvement, and ultimately enhance the shopping experience for everyone.  By participating, you’re not just providing your own opinion, you’re contributing to positive change at AFW.

What is the American Furniture Warehouse Survey?

The AFW customer satisfaction survey is an online questionnaire designed to gauge customer experience across various aspects of shopping at American Furniture Warehouse.  This typically includes:

  • In-store experience: Sales associate helpfulness, product selection, store layout, checkout process efficiency.
  • Online experience: Website usability, product information clarity, online ordering ease.
  • Product quality: Satisfaction with furniture construction, materials, and durability.
  • Overall satisfaction: Likelihood to recommend AFW to others and future purchase intent.

The survey should take approximately 5-10 minutes to complete, and your honest feedback is highly valued by AFW.

What to Expect in the Survey

The AFW survey is typically delivered via email and takes around 5-10 minutes to complete. The format may vary, but you can generally expect a mix of question types, including:

  • Multiple Choice: Select the answer that best reflects your experience.
  • Likert Scale: Rate your satisfaction level on a scale (e.g., Very Satisfied, Somewhat Satisfied, Neutral, Somewhat Dissatisfied, Very Dissatisfied).
  • Open Ended: Share your thoughts and experiences in your own words.

The specific questions will focus on various aspects of your shopping journey at AFW, such as:

  • The ease of finding the products you were looking for.
  • The helpfulness and knowledge of the sales staff.
  • The overall selection and quality of furniture offered.
  • The checkout process and delivery experience.

Why Should You Participate in the Survey?

Here are some compelling reasons why participating in the AFW survey is worthwhile:

  • Make a Difference: Your voice matters! Your feedback will directly influence how AFW operates and improves customer experience in the future.
  • Help Others: By sharing your honest opinion, you’re contributing to a better shopping experience for future AFW customers.
  • Chance to Win (Optional): Some AFW surveys offer exciting rewards for participation, such as discount codes for future purchases or entries into sweepstakes for bigger prizes. Be sure to check the survey details for any specific offers.

Benefits of Participating

By taking the time to complete the AFW survey, you’re not only helping the company improve, but you might also benefit in a few ways:

  • Improved Shopping Experience: Your feedback directly shapes how AFW operates, potentially leading to a more enjoyable shopping experience for future visits.
  • Sweepstakes Entry (Optional): Some AFW surveys might offer entry into a sweepstakes for a chance to win prizes like gift cards or discounts on future purchases.

Taking the American Furniture Warehouse Survey

Ready to share your experience and potentially win rewards?  Here’s how to access the survey:

  • (Recommended) If you received an email invitation from AFW with a survey link, click directly on that link to begin.
  • (Alternative) Visit the American Furniture Warehouse website (https://www.afw.com/) and look for a survey banner or announcement.  They might also have a dedicated survey page you can access.

Tips for Completing the www.afwonline.com/survey American Furniture Warehouse Survey

  • Be Honest: Your genuine feedback is most valuable to AFW.
  • Be Specific: Provide details in your open-ended responses to illustrate your experience.
  • Be Clear: Select the answer choices that most accurately reflect your opinion.
  • Proofread (Optional): If there’s a chance to review your answers before submitting, take a moment to ensure accuracy.

Don’t Have an Invitation?

While you can’t force an invitation, you can ensure you’re opted in for AFW communications by checking your account settings on their website or mentioning your preference during your next in-store visit.

www.afwonline.com/survey American Furniture Warehouse Survey FAQs

Is the survey anonymous?

AFW strives to maintain anonymity in their surveys. You likely won’t be asked for any personal information that could identify you directly.

What if I can’t find my survey code?

If you can’t locate your survey code, you can try contacting AFW customer service at https://www.afw.com/contact-us for assistance.

What if I have technical difficulties with the survey?

If you encounter technical issues while taking the survey, you can try clearing your browser cache or using a different browser. If the problem persists, contact AFW customer service for help.

What will AFW do with my feedback?

AFW analyzes survey data to identify trends and areas for improvement.  Your feedback may be used to develop training programs for staff, improve product offerings, or streamline processes.

What if I can’t find the survey link?

If you can’t locate the survey link, you can contact AFW customer service directly through their website or by phone.  They may be able to provide you with the link or answer any questions you have about the survey.

Am I obligated to take the survey?

No, taking the AFW survey is completely voluntary. However, your feedback is valuable to AFW, and they encourage all customers to participate.


The American Furniture Warehouse Survey is a valuable opportunity to share your voice and contribute to a better shopping experience for yourself and future customers. By participating, you’re not only helping AFW improve, but you might also gain some benefits yourself. So, the next time you receive an AFW survey invitation, take a few minutes to share your honest feedback. Your voice matters!

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